General Skin Care

Are the chemicals in chemical peels harmful?

There is heightened awareness regarding toxic chemicals right now and their potential effects on the human body. While there are some questionable substances out there, it’s important to remember that not all chemicals are dangerous – for instance, water is a chemical! It’s my favorite one, actually. The chemicals used in facial treatments are actually fruit acids. The most gentle ones are enzymes – usually from pineapples, papayas, pumpkins. These work by dissolving, or digesting, the dead cells on the surface of the skin, like little Pac-Men. Alpha Hydroxy
Acids and Beta Hydroxy Acids are planted derivates that exfoliate the skin and stimulate new cell growth on a deeper level. Some of the more commonly used acids in chemical peels and their sources are:

Glycolic acid, from sugar cane; good for rough skin texture

Lactic acid, from milk (this is usually synthetically created now, so no cows are involved in the process!); good for dry skin and uneven skin tone

Mandelic acid, from almonds; good for darker skin types and sensitive skin

Tartaric acid from grapes; good for sensitive skin

Malic acid, from apples; good for sensitive skin

Citric acid, from citrus fruits; contains antioxidants and skin-brightening properties

Salicylic acid from willow tree bark; good for oily skin and acne

So by using chemical peels and fruit enzymes, we are harnessing the power of botanicals for our skin’s health and beauty! With that being said, not everything that is natural is good for you – poison ivy, anyone? Allergic reactions are possible, which is why a consultation with patch testing is recommended before getting your first chemical peel.

Should I come in with my face washed?

Your esthetician will perform a thorough cleansing with every facial treatment, so feel free to come in with a full face of makeup!

What should I avoid before a facial?

Avoid exfoliating for at 48 hours. Stop using prescription retinoids or other peeling agents for 48 hours.

I’m not sure about my skin type. What type of facial should I get?

You can always book a Classic Customized facial, which is tailored to your individual needs. Your esthetician will perform a consultation and skin analysis to determine what type of treatment is best for you.

Does microcurrent hurt?

Microcurrent is a safe, non-invasive low-level electrical current that tones and re-educates the muscles of the face, resulting in a lifting effect. This treatment should never be painful or uncomfortable – if it is, please let your esthetician know right away.

How much do I undress for a facial?

You will be asked to disrobe from the waist up to avoid getting your clothing wet/stained. You will be draped under linens the whole time – only your shoulders and up will be bare. If you get chilly, you may ask for a robe. Your modesty will always be respected.

What should I avoid after a facial?

For best results, avoid exfoliation and prescription retinoids or other peeling agents for 48 hours after your facial treatment. Avoid anything that will induce sweating, such as working out. This will help prevent skin irritation. Be sure to wear sunscreen, as your skin has just been freshly exfoliated and is more vulnerable to sun exposure! For best results, follow your esthetician’s product recommendations.

Can I wear makeup after a facial?

It is generally recommended to avoid makeup right after a facial treatment if possible. However, if you do choose to apply makeup, make sure your brushes and cosmetics are clean. Bacteria can accumulate and cause a breakout, especially after exfoliation or waxing.

Will my face be red or look sunburnt after a chemical peel?

Superficial peels administered in a spa or salon setting (ie. Not in a medical setting) typically have little to no downtime. If you are naturally prone to redness, you may experience some flushing or a somewhat sunburnt appearance. It is not common to have extreme redness. Prior to a chemical peel, your esthetician will perform a consultation and patch test to determine what peel is best for you. Generally, peels are administered conservatively in the beginning, allowing your skin to gradually acclimate to stronger treatments. These steps are taken to avoid excess skin irritation. It is important to follow your esthetician’s post-treatment instructions and to speak up during treatment if you experience extreme discomfort. Peels generally cause a tingling, itching, or warm sensation, but they should never be painful.

Will I peel?

Great question! Depending on many factors, you may or may not experience "peeling." If you do not, this does not mean you did not experience any benefits of a peel. Typically with a stronger type of peel your skin may feel tight or dry for a couple of days after the treatment. On day 3 or so, you may notice some flaking or shedding - similar to what happens after a sunburn. Depending on the intensity of the peel, this may go on for several days. While this occurs, it is important not to pick at the skin, in order to avoid scarring. Keep the skin as hydrated as possible during this process and follow your esthetician's post-peel guidelines.


What is it?

Microdermabrasion is a professional mechanical exfoliation treatment that uses a vacuum device combined with a diamond or synthetic diamond-encrusted tool that gently abrades the surface of the skin, removing dead cells and stimulating collagen production. It results in immediate smoothness, improved skin texture, and improved penetration of skin care products. When done regularly, it can help with the appearance of fine lines, uneven skin tone, acne scars, and clogged skin.

Does it hurt?

When performed correctly, microdermabrasion should not be painful. It is commonly described as feeling like a “cat licking your face” combined with suction. If it is uncomfortable, let your esthetician know so that they can adjust the settings. The suction may be too high for you or the pressure used may be too forceful. Everyone is different, so do not be afraid to speak up.

Is there downtime?

There is absolutely no downtime! If you are prone to redness after a facial, you may experience some mild flushing that will dissipate shortly. Some people experience slight sensitivity after professional exfoliation.

What should I avoid after the service?

You should avoid exfoliating products and sun exposure for 48 hours. If you will be outdoors, make sure to wear a high-quality sunscreen with an SPF of 30 or above.
After a professional exfoliation service, it is recommended to wait until the next day to wear makeup in order to avoid contaminating freshly exfoliated skin, since makeup and makeup brushes tend to harbor bacteria.

What are the risks?

Because of the suction, there is a small risk of slight bruising, especially on the neck. Your esthetician will take great care to minimize the chances of this happening. Some people break out after a professional exfoliation service, due to the skin “purging.” This means microcomedones, or material deep in the pores (a ‘baby blackhead or baby whitehead’) can be expunged.

Who should NOT get the service?

Clients with inflamed acne outbreaks or cold sores should not be treated until lesions are healed. Clients with thin, fragile skin or easy bruising should not be treated. Clients with diabetes not under control by diet or
medication should not be treated. Clients undergoing cancer treatment should also not be treated. Clients with sensitive skin may be presented with an alternate option.


What is it?

Dermaplaning is a form of manual professional exfoliation similar to microdermabrasion. Instead of a machine, a trained professional use a surgical-grade blade to scrape off dead skin and vellus hair (“peach fuzz”) leaving you with soft, smooth skin and a radiant glow. Skin care products absorb more effectively and makeup goes on much more smoothly. When performed regularly, it helps with signs of aging and uneven skin tone.

Does it hurt?

No – this is a very gentle procedure in which the blade is expertly held at a 45-degree angle in order to prevent injury. It can be compared to the sensation of the edge of an index card scraping against your skin. Many people find it relaxing.

How is it different from just shaving?

Dermaplaning uses a surgical-grade blade instead of a regular shaving blade. This blade is very sharp in order to maximize efficient hair removal while minimizing skin irritation. The sharpness also allows for effective removal of dead skin.

Is there downtime?

There is absolutely no downtime! If you are prone to redness after a facial, you may experience some mild flushing that will dissipate shortly. Some people experience slight sensitivity after professional exfoliation.

Will it make my facial hair grow back thicker?

This is a myth. Dermaplaning is a form of depilation, in which the hair is removed at the skin level, similiar to shaving and using chemical depilatories. This does not affect the growth of the hair because it is still attached to the bottom of the follicle deep in the

What should I avoid after the service?

You should avoid exfoliating products and sun exposure for 48 hours. If you will be outdoors, make sure to wear a high-quality sunscreen with an SPF of 30 or above.
After a professional exfoliation service, it is recommended to wait until the next day to wear makeup in order to avoid contaminating freshly exfoliated skin, since makeup and makeup brushes tend to harbor bacteria.

What are the risks?

Because a blade is used, there is a small risk of nicking (like when you shave) especially around very contoured parts of the face, such as the
nose. Your esthetician will take great care to minimize this. Redness may be temporarily worsened or brought out by exfoliation.

Who should NOT get the service?

Clients with active acne outbreaks or cold sores should not be treated until lesions are healed. Dermaplaning is great for diminishing acne scars but should not be performed during active outbreaks. Clients with bleeding
disorders or difficulty clotting should not be treated. Clients with diabetes not under control by diet or medication should not be treated.
Clients undergoing cancer treatment should also not be treated.

Waxing & Tinting

Why do I break out after waxing?

Breakouts that pop up a couple of days after waxing are usually caused by bacteria getting into the follicles (pores) during or right after waxing. At Be Well, your esthetician takes all precautionary measures to provide a sanitary, safe treatment. We never double-dip into the wax and will always apply a gentle antiseptic to your skin at the end of the service. We also thoroughly disinfect all tools, such as tweezers, according to state licensing board regulations after each use. For 24 hours after waxing, avoid touching the area in order to minimize transfer of bacteria onto the skin.
Irritation that occurs immediately after waxing, such as red bumps or a rash, may be due to an allergic reaction or from the mild trauma that occurs to the skin when it is waxed. If you experience any issues after waxing, be sure to contact your esthetician right away.

Can I get my eyebrows waxed on the same day I get a facial?

You may schedule a brow wax with a facial. Your esthetician will perform the waxing before the facial, and then avoid exfoliation of that area during the facial. This also applies to the upper lip, or any other small facial area. It is not recommended to get a full face wax and facial on the same day.

How long does lash and brow tinting last?

The tint used is semi-permanent and typically lasts 4-6 weeks. It may fade more quickly if you use a strong facial cleanser or cleanse frequently.

Is lash tinting dangerous?

The tint used around the eyes is not the same as the dye that is used when you get your hair done at a salon. It is much more gentle and safe. If any tint or water gets into your eyes during the treatment, you may experience some temporary mild discomfort that will dissipate shortly.


1. What should I expect during my first massage therapy visit?

Your massage therapist will require you to fill out a health history form.
Afterwards the therapist will begin by asking you general questions to
establish what areas you would like worked on, if there are any conditions
needing to be addressed and to determine if massage is appropriate for you.
Your massage therapist may perform certain assessments and testing to
evaluate your condition, and to see if you have any presenting complaints.

2. Where will my massage session take place?

Your massage or bodywork session will take place in a warm, comfortable,
quiet room. Soft music may be played to help you relax. You will lie on a
table especially designed for your comfort.

3. What do I wear during the massage?

Depending on the primary technique your therapist uses, you may or may not
need to undress. For a full body massage, most people undress completely.
However, you may choose to wear underwear. Your massage therapist will give
you privacy to undress, and you will be covered with a sheet and blanket at
all times except the area being worked on.

4. What do I do during a massage therapy treatment?

Make yourself comfortable. If your therapist wants you to adjust your
position, she or he will either move you or will ask you to move what is
needed. Otherwise, change your position anytime to make yourself more
comfortable. Many people close their eyes and relax completely during a
session; others prefer to talk. It's up to you. It is your massage, and
whatever feels natural to you is the best way to relax. Do not hesitate to
ask questions at any time.

5. How will a massage feel?

It usually depends on the techniques used. Many massage therapists use a
form of Swedish massage, which is often a baseline for practitioners. In a
general Swedish massage, your session may start with broad, flowing strokes
(*effleurage*) that will help calm your nervous system and relax exterior
muscle tension. As your body becomes relaxed, pressure will gradually be
increased to relax specific areas and relieve areas of muscular tension.
Often, a light oil or lotion is used to allow your muscles to be massaged
without causing excessive friction to the skin. Do not hesitate to ask
questions or mention if you feel any discomfort so that the massage
therapist can use another approach or technique.

6. Will the massage oils used make me break-out?

Most massage therapists use hypoallergenic massage oils or lotions.
However, if you have sensitivity to certain types of oils or lotion please
bring it to the massage therapist's attention as most practitioners have an
assortment of oils and lotions on hand.

7. Is a massage always appropriate?

No, there are several medical conditions that would make massage
inappropriate. That's why it is necessary that you fill out the health
history forms and before you begin your session. The massage therapist will
ask general health questions to rule out if you have any contraindications
to massage. It is very important that you inform the practitioner of any
health problems or medications you are taking. If you are under a doctor's
care, it is strongly advised that you receive a written recommendation for
massage prior to any session. Your massage therapist may require a
recommendation or approval from your doctor.

8. How long will a massage treatment last?

The average full-body massage treatment lasts approximately one hour. A
half-hour appointment only allows time for a partial massage session, such
as neck and shoulders, back or legs and feet. Many people prefer a 60- to
90-minute session for optimal relaxation. Always allow relaxation time
prior to and after the session.

9. How will I feel after the massage therapy treatment?

Most people feel very relaxed. Some experience freedom from long-term aches
and pains developed from tension or repetitive activity. After an initial
period of feeling slowed down, people often experience increased energy,
heightened awareness, and greater productivity which can last for days.
Since toxins are released from your soft tissues during a massage, it is
recommended you drink plenty of water following your massage. Massage
therapists sometimes recommend a hot Epsom salt bath that encourages the
release of toxins that may have been stirred up from the massage treatment.

Lash Extensions

1. What are eyelash extensions?

Eyelash Extensions are a synthetic eyelash that are applied individually to each of your lashes. They are attached one by one to your natural lashes with a medical grade adhesive.

2. How long do eyelash extensions last?

When properly cared for, your extensions will last the life of your natural lashes. When the natural lash sheds, so does the extension that was attached to it.  Since new hairs are always growing in, refills can be performed to attach extensions to the new growth keeping the lashes looking full continuously or for as long as you wish to maintain them.

3. How often will I need to get a refill?

On average, refills are recommended every 2-3 weeks to keep the lashes looking their best.  With proper maintenance eyelash extensions can be kept up indefinitely through regular refills.

4. Can I have my eyelash extensions removed?

Yes! Please let us remove your lashes, do not attempt at home. We use a special gel remover to dissolve the glue on your lash extension. The process is simple and painless and does no harm to your natural lashes.

5. What should I do prior to my appointment?

Remove all eye makeup and clean your natural lashes with an oil-free cleanser.
If you wear contact lens, we recommend removing them.

Avoid caffeine and any other stimulants that may cause your eyes to flutter involuntarily.

Refrain from curling or perming your natural lashes prior to receiving your full set.

6. How do I maintain my lashes?

Avoid moisture for the first 24 hours after your lash appointment.
Do not use any products containing oil (re: makeup remover) on or around your eyelashes.
Please do not rub your lashes.
Comb through your lashes daily with the mascara wand that we provide.
Make sure your lashes are clean with proper lash cleanser to retain your lashes.
Please use a lint free (re: no q-tips, paper towels, or tissues) wand to clean your lashes.
Please do not use waterproof mascara, or any mascara (or makeup) that has oil.
Do not use an eyelash curler.

7. Will the eyelash extensions damage my natural hairs?

No! As long as you are taking care of your extensions, your natural lashes will not be damaged. Natural lashes will fall out every 2-3 weeks taking the extension with them. A new lash will grow in its place.

8. How long does it take? How is it done?

A full set takes around 2 hours. A fill takes between 45 mins- 75 mins. For your appointment you will lay on a bed with your eyes closed. Your lower lashes will be taped down and lashes are applied one by one to your upper lashes. Many people fall asleep!

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